On-line Privacy Statement
Your right to privacy is very important to the Institute of Leadership & Management (ILM). We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That is why we have put a policy in place to help protect your personal information.
What Information do we Collect?
In general, you can visit most areas of our website without telling us who you are or revealing any information about yourself. Our web servers currently collect the domain names of visitors and this information is tabulated by our web service provider to measure various statistics but is not released to any other party. If you enter an e-mail address or provide other information, perhaps via a comment or feedback form, unless specifically stated otherwise, such information is not shared or released to any other party.
Where you are a member of one of ILM’s approved centres and have been authorised to access the Walled Garden area of our website, for security reasons you are required to provide certain personal information. This helps ILM ensure that we are communicating with the correct person when changing or updating access rights to this secure area.
Ensuring Your Information Remains Secure
Information you submit via the Walled Garden area of the website is transmitted via SSL encryption, and extremely secure way of sending data over the Internet. In addition, the City & Guilds Group is a member of the BT-Trustwise Secure Site Programme.This allows you to check that we really are the owners of the website before you submit any sensitive or confidential information. Please see the page at http://www.ilm-walled-garden.com/ for more information.
We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting that information.
Ensuring Information is Accurate
Keeping your information accurate and up to date is important to ILM. If you find that information relating to you is incomplete, inaccurate or not current, please e-mail us at webadmin@i-l-m.com. We will endeavour to correct any wrong information as quickly as possible.
Sharing Information
Employees of City & Guilds Group may access information about you to maintain your records or to help improve our service to you. Information may also be exchanged between companies within the City & Guilds Group. City & Guilds Group will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide information to third parties to deliver specific services to you, or to the Government for statistical surveys. Additionally, our website may provide links to other websites and since we do not have any control over these, we encourage you to review their privacy policies.
Use of Cookies
A cookie is a small text file place on your hard drive by our web page server. These cookies do not collect personally identifiable information. Cookies are very commonly used on websites and do not harm your system. By configuring your preferences or options in your browser, you have the opportunity to decide if and how a cookie will be accepted. The use of cookies by ILM is limited. However, we believe that cookies enable us to provide you with a better service by allowing us to understand which areas of the website are popular and which are not. Many improvements and updates to the site are based on the data derived from these cookies, such as the total number of visitors and pages viewed. These cookies do not track individual information. Most browsers are initially set to accept cookies.
Cookies can also be used when you (authorised by an approved centre) log into the secure area of our website known as the Walled Garden (see http://www.ilm-walled-garden.com/). Once inside the Walled Garden, a cookie is established for the duration of your session and helps ensure that you are constantly identified as a true person navigating and using the facilities within the Walled Garden. If you choose to disable cookies in your browser, you can still access all areas of the website except the Walled Garden.
Data Protection Act
City & Guilds intends to comply with all relevant legislation including the Data Protection Act. All organisations have responsibilities under the Act regarding the implementation of procedures and practices to adequately secure information of a personal nature and not to disclose such information unless under certain conditions.
Feedback
ILM welcomes comments and questions on this policy. Questions regarding this statement should be made to webadmin@i-l-m.com