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How do I use the Walled Garden?

Download our screen-by-screen help (PDF file) on how to register candidates, which has information on choosing the right qualification code, dealing with common problems, email distribution of registration lists and Schedules of Results (SORs).

I have a query about registrations

If you have any queries regarding registrations, please email registrations@i-l-m.com or call the Customer Service Team on 01543 266867

• Registration queries 
• Missing registrations lists or SORs
• Changes to candidate names and/or programmes

I have a query about certificates

If you have any queries regarding certificates, please email certificates@i-l-m.com or call the Customer Service Team on 01543 266867

• Certificate queries
• Missing certificates 
• Replacement certificates 
• Incorrect candidate names

How can I make a complaint or provide feedback?

If you have any problems which haven’t been resolved, if you are unhappy with ILM’s customer service, if you have comments or feedback about how the service could be improved or compliments to pass on, email complaintsandcompliments@i-l-m.com

Who can I contact to get help?

Please contact our Customer Service Team should you have any queries not answered here. The Customer Service Team are available between 8.30am and 5.00pm Mondays to Fridays on 01543 266867.  An answerphone service operates outside these hours.  All phone calls and emails are logged and we will respond to you within 24 hours on working days.  If we cannot resolve the issue immediately we will keep you informed of progress.

ILM Website

How do I access the ILM secure centres area?

If you are a new centre or someone from your centre is accessing www.i-l-m.com/centres for the first time, you will need to register for access. 

Click on the register for access link and fill in your Centre number, the Centre’s postcode, the email address ILM holds for your Centre in our database, and choose a password before clicking register.  We’ll send an email to your email address to confirm your registration was successful.  From then on you can log in just by entering your Centre number and password.

As soon as one person has registered for access, everyone else within the Centre must use the same password.  Do keep this information somewhere where everyone has access to it, such as your Centre files.

If you forget your password, you can use the forgotten password link on the log in page and we will send an email reminder to the email address that was given when your Centre first registered for access.  It’s important that you keep us informed of any staff changes so that we can change the email address on our records if necessary. 

Once you are registered for access to the secure centres area on the ILM website you can find the following essential information for Centres:

• qualification specifications
• fees list
• study guides
• ILM centre manual
• Customer Service statement
• The latest news and information for Centres