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Latest news

July 2009 / August 2009

UK top of the customer service tree

Categories: Leadership | Enterprise

The UK is best in the world when it comes to customer service, new research has revealed.

Lords extends disability discrimination protection

Categories: Working life | Health & wellbeing | Equality & diversity

People with a medical condition which is in remission should still be protected from disability discrimination, the House of Lords has ruled.

Half of UK firms hit by late payment ripple effect

Categories: Enterprise

Late payments are having a dramatic impact on the UK economy, according to a new study.

Managers urged to loosen up during heatwave

Categories: Working life | Health & wellbeing

Workplace dress codes should be relaxed as temperatures climb, it has been claimed.

Features

Name of the game

Called after Hollywood pin-up Rita Hayworth, Rita Clifton once longed to change her ‘awful’ name. But she stuck with it and forged a successful career masterminding new identities and name changes for blue-chip companies. Now chairman of Interbrand, she tells Jane Lewis why a powerful brand is about more than a fresh moniker and a fancy logo

Changing faces

From concealing our quick temper to suppressing our sexuality, we all alter our identity at work to some extent. While playing down some aspects of our personality won’t hurt, a non-stop Jekyll and Hyde act will undoubtedly harm performance. How can managers make sure they – and their teams – are true to themselves yet aligned with organisational values? Steve Coomber reports

Stand out from the crowd

In an increasingly competitive world, the strength of your image is crucial in marketing what you have to offer. So how do you go about creating a powerful personal brand? Scott Beagrie explains how to promote Me Incorporated

Columns

Management fundamentals

How to motivate
Everyone, even the most disinterested team member, is motivated by something. The challenge for managers is to identify each individual’s motivational drivers and play to them – it will improve their performance and your job satisfaction, as Scott Beagrie finds out

Taming tigers

Eyes on the prize
We’ve all met people with a sense of purpose – they know what they want, where they’re going, and how they’re going to get there. But there’s nothing stopping you from becoming one of them – all you need is a plan, says Jim Lawless

Last gasp

The generation game
One likes Radio 2 while the other’s all about the iPod – don’t be surprised if things get nasty in the battle between youth and experience, says Stewart Gowans

In this month's issue:

Enhancing your employability
Searching for staff online
The pensions problem
Cubicle chic
Edge meets an air ambulance paramedic

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Getting inside manager's minds
Tackling tough times
Leading a charge

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