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Contact us

If you have questions or enquiries about any of ILM’s work, please contact us using the relevant details below. We will respond to all enquiries in a timely manner.

General enquiries

The Customer Service Team is available by phone between 8am and 5pm Monday to Thursday and from 8am to 4.30pm on Friday. An answerphone service operates outside these hours and during peak periods.

Contact the Customer Service Team about:

Telephone: +44 (0) 1543 266867
Fax: +44 (0) 1543 266893

All calls and emails to the Customer Service Team are logged and this guarantees that your query will be answered. We respond to all enquiries within five working days.

If your query is complex and we cannot resolve it within this timeframe we will keep you informed of progress.

Membership enquiries

Please contact The Institute's membership team with queries about:

  • Becoming a member
  • Membership renewals and subscriptions
  • Membership activation
  • Membership  services and benefits

Telephone: +44 (0) 1543 266886

Events enquiries

Please contact the Events Team with queries about ILM events.

Telephone: +44 (0) 1543 266896
Fax: +44 (0) 1543 266806

International enquiries

Please contact your local ILM international office, which are listed the City and Guilds website

Complaints and feedback

ILM encourages customer comments and feedback about how our services could be improved. Please do get in touch if you have any problems which haven’t been resolved, or if you are unhappy with ILM’s customer service.


Website feedback

If you have feedback about our website - including comments about search, documents or navigation - please fill out the Website feedback form.

Postal addresses

If you prefer to write to us on queries relating to customer service, resources, qualifications or events, our address is:

No 1 Newlands Court
Attwood Road

ILM’s head office is in London:

1 Giltspur Street