If you have questions or enquiries about any of ILM’s work, please contact us using the relevant details below. We will respond to all enquiries in a timely manner.
The Customer Service Team is available by phone between 8am and 6pm Monday to Thursday and from 8am to 4.30pm on Friday. An answerphone service operates outside these hours and during peak periods.
Contact the Customer Service Team about:
Telephone: +44 (0) 1543 266867
Fax: +44 (0) 1543 266893
All calls and emails to the Customer Service Team are logged and this guarantees that your query will be answered. We respond to all enquiries within five working days.
If your query is complex and we cannot resolve it within this timeframe we will keep you informed of progress.
Please contact The Institute's membership team with queries about:
- Becoming a member
- Membership renewals and subscriptions
- Membership activation
- Membership services and benefits
Telephone: +44 (0) 1543 266886
Please contact the Events Team with queries about ILM events.
Telephone: +44 (0) 1543 266896
Fax: +44 (0) 1543 266806
Please contact your local ILM international office, which are listed the City and Guilds website.
Complaints and feedback
ILM encourages customer comments and feedback about how our services could be improved. Please do get in touch if you have any problems which haven’t been resolved, or if you are unhappy with ILM’s customer service.
If you have feedback about our website - including comments about search, documents or navigation - please fill out the Website feedback form.
If you prefer to write to us on queries relating to customer service, resources, qualifications or events, our address is:
ILM’s head office is in London:
1 Giltspur Street