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Contact us

Customer Service and Centre Operations Team

Please contact the Customer Service Team for queries about:

  • Registrations
  • Results entry
  • Certificates
  • Centre approval
  • Qualifications (UK and international)
  • Endorsed and development programmes
  • Learning resources and tutor support materials
  • Marketing materials
  • Walled Garden passwords and access

The Customer Service Team is available by phone between 8am and 6pm Monday to Thursday and from 8am to 4.30pm on Friday. An answerphone service operates outside these hours and during peak periods.

All calls and emails to the Customer Service Team are logged and this guarantees that your query will be answered. We will respond to your enquiries within five working days. If your query is complex and we cannot resolve it within this timeframe we will keep you informed of progress.

T +44 (0) 1543 266867
F +44 (0) 1543 266893


Please contact the Membership Team with queries about:

  • Trial membership
  • Becoming a member
  • Membership renewals and subscriptions
  • Membership services and benefits

T +44 (0) 1543 266886
F +44 (0) 1543 266892


Please contact the Events Team with queries about ILM events.

T +44 (0) 1543 266896
F +44 (0) 1543 266806

Complaints and feedback

ILM encourages customer comments and feedback about how our services could be improved. Please do get in touch if you have any problems which haven’t been resolved, or if you are unhappy with ILM’s customer service.


Website feedback

If you have feedback about our website - including comments about search, documents or navigation - please fill the Website feedback form.

Postal addresses

If you prefer to write to us on queries relating to customer service, membership or events our address is:

Stowe House
WS13 6TJ

ILM’s head office is in London:

1 Giltspur Street