Supporting customers during the Covid-19 pandemic

Mitigation approaches for VRQs & NVQs

We have provided a summary guide on mitigation approaches for Leadership and Management VRQs and NVQs - Summer 2020

Download Leadership and Management guidance

Visit our Mitigation approaches webpage for more information.

City & Guilds Group statement

View the City & Guilds Group response to coronavirus, including updates on support for customers, frontline services and business continuity.

Download the statement

eWorkbooks for leaders and managers

To support our customers during these difficult times, we've made some of our leadership and management topic eWorkbooks available to access free of charge for a limited time.

Find out about our eWorkbooks

End-Point assessment (EPA) guidance regarding Covid-19

For EPA customers – please read our guidance, FAQs and updates on this page, which will be updated on a regular basis.

Find out about our EPA Service

e-Certifications (e-Certs)

e-Certifications for ILM qualifications and programmes are now live and downloadable from myCertis on Walled Garden.

This applies for any certificates issued from 1 March 2020 including Assured, Endorsed and Development (E&D) programmes.

Centres can request access via our Customer Services Team at Users will need to have an account with Primary or Secondary status.

Find out more

Online events to support you

To support our customers as much as we can during these difficult times, we’ve put together some useful online events and webinars to support with distance learning and delivery.

Find out about our online events

End-Point assessment service (EPA)

ILM combines unparalleled expertise with digital innovation to deliver a high quality EPA service to complete your Management Apprenticeship programmes.

Find out about our EPA Service

Advice and support – useful links

There is a wealth of advice and information you can access. Please visit the link below for more information.

Guidance and advice regarding coronavirus