Frequently Asked Questions

Frequently asked questions on ILM's Team Leader and Management apprenticeship offer, including qualifications, end point assessment and learning resources

Got a question about management apprenticeships? Our FAQs section is here to help. If there's still something you're not sure on, please get in touch with us and we'd be happy to help

  • Management Apprenticeships

    What do ILM qualifications cover? 

    The ILM Level 3 Diploma for Managers and Level 5 Diploma for Leaders and Managers meet the full requirements of the on-programme element of the trailblazer standards. Both incorporate and recognise different types of learning, knowledge-based or on-the-job, in line with the new management trailblazer standards.

    How can we find a training provider? 
    We can help you choose the appropriate program and ILM-Approved provider from a register of Approved Training providers – quality approved by ourselves and by the ESFA to deliver apprenticeship training. Find a training provider here or check the ILM Register of Approved Apprenticeship Training Providers.

    How  do you decide who goes on your list of training providers?
    The minimum length of any Apprenticeship is 12 months. Only  once an apprentice has completed the 12 months training can they sit the end-point assessment (EPA).

    Each standard also has a recommended duration within the standard and assessment plan, based on the content contained in the standard (it is not mandatory to adhere to the recommendation). All new trailblazer apprenticeship standards and assessment plans along with recommendations can be found on

    What is the minimum length of an apprenticeship? 
    The minimum length of any Apprenticeship is 12 months. Only once an apprentice has completed the 12 months training can they sit the end-point assessment (EPA). Each standard also has a recommended duration within the standard and assessment plan, based on the content contained in the standard (it is not mandatory to adhere to the recommendation).

    Can my existing training be mapped to/modified for the new standards? 
    Yes; our experienced team of commercial and quality experts will help map your existing programme to the new standards and embed the new ILM Management Apprenticeships.

    Are the new qualifications eligible for apprenticeship funding? 
    ESFA have confirmed that the registration fee won’t be funded, however they have explained that the actual delivery, including the materials and assessment costs are funded. The registration cost is a very small percentage of the overall funding, and the responsibility for payment may be negotiated between an employer and a provider.

    How can we keep apprentices engaged in the programme? 
    We know how important it is to keep apprentices motivated throughout the programme, especially when it is over a number of years. To help employers and providers do this, each ILM apprentice will receive digital credentials upon successful completion of a unit, helping you to encourage, track and reward learners’ progress throughout every stage of the programme – driving engagement and completion. We have also developed a selection of best practice guides that outline the things that apprentices, employers and providers can go to get the most of their management apprenticeship, and feel inspired and motivated throughout.

    Can you deliver either the level 3 or level 5 trailblazer standard without a qualification? 
    We strongly recommend that you deliver apprenticeship learning through one of ILM’s tailor-made qualifications, to ensure complete alignment to the new standard and better prepare your learners for End Point Assessment. However, if you wish to deliver apprenticeships without a qualification, we can support you with digital workbooks, e-portfolio and digital credentials. Get in touch for more information about the packages we have available.

    Does ILM have a CMDA offer? 
    ILM is ideally placed to support delivery of the Chartered Manager Degree Apprenticeship. We work with a wide range of universities and other higher education institutions to map their delivery to ILM qualifications from Levels 4 to 6. In addition, we are in the process of developing a new, bespoke CMDA qualification which is due to launch later this year. The CMDA standard has now been approved for delivery, and we are in the process of confirming our EPA offer. We will share further details of this soon.

    Isn’t an apprenticeship just for school leavers?
    Not at all; people at all levels and stages in their career can undertake an apprenticeship, provided that they will be gaining a new skill.

    Aren’t apprenticeships supposed to be new staff? 
    Apprenticeships are a good way to attract and identify new staff, but they can also be used to upskill existing employees and help them reach their potential.

    Our programme that we already run would fall quite short, would we have to supplement it to get to the standard?
    Yes, we can help you develop your programme so that it meets the new requirements. If you would like to speak to us about mapping your existing apprenticeship to the new standards, get in touch with your local BDM or Sarah Cooksedge on E:, T: 01543 266864.

    I am a levy payer; how can I manage funds?
    Employers should use the ESFA Digital Apprenticeship Service (DAS), where they can register to find details of apprenticeships, programmes and funding:

    I am not a levy payer – how can I access funding?
    Non-levied employers must work with a training provider that has an allocation from the ESFA to work with non-levied employers. You can find more information on the government website: information at

    Find out more about ILM's Management Apprenticeship Qualifications


  • Learning Resources

    Can we spend the apprenticeship funding (including the levy) on learning resources? 
    Yes. You can use the levy funds or the ESFA funding on any learning activity that meets the requirements of the standards, and this can be purchased from a third party. ILM’s learning resources are developed in full accordance with the standards and are therefore covered by the funding.

    What learning resources do you offer? 
    We offer a variety of tools for employers or training providers for both the Level 3 and Level 5 standards and new qualifications . These include our digital workbooks, which have been custom-developed to cover the full apprenticeship standard. All ILM workbooks will be available from the end of May 2017. We also offer all apprentices registered for the ILM qualification free membership to the Institute of Leadership & Management for the duration of their apprenticeship, so they can access a wide range of learning content available on the site to help with their development.

    When is ILM’s learning resource platform launching? 
    The workbooks will be available at the end of May, and shortly after we will be launching our digital learning platform. Further details, costs and logistics will be available soon.

    Are there any sample materials we can view? 
    The apprenticeship page on our website has lots of examples of content and guidelines for assessment. Samples for our new learning resources are available here.

    Will the workbooks form part of the qualification?

    The workbooks cover knowledge topics to assist in delivery of the apprenticeship, but formal assessment should be completed in line with the ILM qualification handbook. It is possible that some of the tasks within the workbooks will generate evidence towards the assessment requirements; centres should apply general assessment practice when making decisions on this point.  

    Do you need to already offer at degree level to provide the Chartered Manager Degree Apprenticeship?
    Yes. You need to have degree awarding powers or to partner with an institute that does.

    How many learning hours are covered by each workbook?
    The number of hours varies case by case depending on the workbook. Broadly speaking, they map towards the part of the guided learning hours of the ILM L3 diploma in managers and L5 diploma

    Will the exercises in the Workbooks be able to be completed on-line, rather than downloaded hard-copy, and will they feed into the Portfolio of Evidence?
    Yes, they are dynamic e-Workbooks that can be completed online. The exercises can be used towards the Portfolio of Evidence.

    Are online tools available for assessment?
    Online knowledge tests support the assessment of knowledge-based units (and are included within the registration fee). Digital credentials are awarded for each unit completed.

    Find out more about ILM learning resources


  • End-point assessment

    How can we book with ILM as the EPA provider?

    Bookings will be administrated through Walled Garden. See the Level 3 Qualification guide and the Level 5 qualification guide.

    What documentation do you require in order to put the apprentice through the gateway?
    Before the apprentice goes through the gateway, they will need to have fulfilled all the requirements of the standard. This includes making sure that the English and Maths requirements have been met and that the learner has been on-programme for a minimum of 12 months They will need to ensure that all evidence, including the portfolio, is shared with ILM as the Apprentice Assessment Organisation in advance of the EPA, so that the independent assessor can review the materials and prepare questions ready to run the assessment.

    What information will ILM share with Centres to let us know the apprentice is ready to progress through the gateway?
    The judgement about when an apprentice is ready for gateway assessment is entirely the responsibility of the provider and employer who must agree up front what 'ready' looks like. Specifically, the assessment plan states that the employer and provider confirm that the learner has met the requirements of the on-programme element.

    ILM cannot directly contribute to the decision about whether or not an apprentice is ready. ILM will provide Centres with a range of materials and tools to develop and prepare apprentices for EPA. We have custom built our new qualifications to assess the entirety of each standard, so completion of the relevant ILM qualification is a strong indication that the apprentice is ready to go through the gateway. Passing the mock assessment is also a valuable indicator of whether someone is ready.

    How does the ILM qualification get the learner ready for EPA? 
    Our new qualifications have been custom built to exactly dovetail with the requirements of the standard. By delivering the new ILM qualifications (in line with the guidance provided in the qualification handbook) you can be confident that you will be covering the full breadth of the standard at the required level and in the required depth.

    If the handbooks cover the delivery units will that lead to EPA?
    No. Completing an ILM qualification may help prepare the learner for EPA, however EPA is a process conducted in isolation.

    What resources can we access to help the learner prepare for EPA? 
    We are developing a range of wrap-around resources to help you prepare your learners for EPA. These will include sample knowledge tests, which are now available, along with clear guidance on how the other assessments will be marked and graded.

    How will the knowledge test be delivered? 
    The ILM knowledge test will be delivered through City & Guild’s Evolve platform, which is a proven and popular web-based assessment tool. This will enable you to administer your exam delivery easily and efficiently.

    When being assessed, will apprentices need to demonstrate knowledge of all relevant models? 
    Unless the guidance specifically states otherwise, learners will need to refer to a minimum of two models in their answers. Please check the assessment guidance for each knowledge unit within the qualification handbook.

    Who is assessing the quality of End Point Assessment of the Management Apprenticeship Standards? 
    Ofqual will be responsible for external quality assurance of End Point Assessment for both the Level 3 Team Leader / Supervisor Apprenticeship Standard and the Level 5 Operations / Departmental Manager Apprenticeship Standard. The assessment plans are currently being revised to reflect this.

    What is ILM’s process for conducting EPA with a learner who has special needs? 
    ILM has an existing policy for reasonable adjustments and special considerations, which will be adapted for EPA.

    When will your EPA service launch? 
    We are planning to conduct our first End Point Assessments from June 2018.

    How do employers have to evidence the 20% off the job component?
    In hours/days what does the 20% equate to? Is 20% from their contracted hours? Who will be accountable for the hours? It is the provider who will need to provide evidence of the off-the-job component (unless it’s an employer-provider delivering to their own staff). The ESFA/DfE have provided the below detail about what an ‘evidence pack’ should include:

    • Details of how the 20 per cent ‘off-the-job’ training, excluding English and Maths, will be quantified and delivered. Remember that the 20% doesn’t necessarily mean they are out of the workplace and in college.
    • Details of employment including: the name of the employer and the agreed contracted hours of employment, including paid training and 20 per cent ‘off-the-job’ time, the total planned length of the apprenticeship.”
    • The DFE has also published useful guidance which indicates the different ways the 20 per cent off-the-job training might be delivered. Ofsted would work within the common inspection framework and they would audit whoever is delivering the training, whether that is the employer provider/provider

    Can any of the on-programme assessment submissions or results be re-used for EPA? 
    The DfE rules state that on-programme assessment cannot be carried over and used as a proxy against any element of the EPA. Learners will need to sit a knowledge test as part of the EPA, even if they have already done so on-programme. Where qualifications have been used as added value (and not outlined in the Apprenticeship Standard as required), can it be used as evidence for the EPA? ILM is in working with the DfE and the Institute for Apprenticeships to confirm this point. We are focused on ensuring that EPA is as efficient as possible and avoids any duplication of activity.

    At what point should we look to register our Apprentices with ILM for the End Point Assessment service? 
    Lead times for End Point Assessment will depend on the volume of apprentices you are registering. We advise customers to plan to register apprentices for EPA at least three months in advance of their anticipated assessment period.

    How long will EPA take, how many days will it run for? 
    We expect to typically carry out all components of an End Point Assessment within one or two days. We will be able to confirm anticipated timescales at the point of registration.

    Will questions be available for a mock end point assessment? 
    Yes, a mock EPA tool will be available to help learners prepare.

    Can you build the EPA as you go?
    No - the End Point Assessment must be exactly that; conducted at the end of the apprenticeship. It is designed for the apprentice to show they are competent once they have completed all the relevant learning.

    If ILM are mapping the qualification, will this really be an independent assessor?
    Yes. Conducting independent assessments is standard practice and we have measures in place to ensure that the end point assessor has in no way been involved with the on programme delivery.

    Are the assessor’s costs funded by the levy?
    You can find useful guidance about what aspects of the apprenticeship can be funded by the levy on the government website.

    All EPA costs, including that of the assessor, are fully covered by the levy.

    Can I deliver and also be an EPA Assessor?
    In theory yes, but you are unlikely to be able to assess any of your learners.

    If EPA is remote – will people need to have SOLAR? And will this be another cost to the centre or will access to a ‘portal’ be free?
    No. Any tools used for EPA will be accessible outside of the cost of the EPA.

    How will the portfolio be submitted?
    The submission of portfolios will be electronic.

    The prices for the EPA Resits are shown in the table below. The total amount charged is based upon the full EPA price minus the initial registration fee (£25).

    What are the EPA resit fees?
    The prices for the EPA Resits are shown in the table below. The total amount charged is based upon the full EPA price minus the initial registration fee (£25).

    Level 3 Level 5
    Knowledge test £15 £15
    Portfolio review £235 £255
    Professional discussion £155 £170
    Interview £220 £255
    Presentation based on a project - £230
    £625 £925

    Find out more about End-point assessment
  • Maths and English: Gateway evidence requirements

    In order for an apprentice to pass through the Gateway stage of their apprenticeship, ILM needs to see evidence that they have achieved the necessary English and maths requirements. As we are bound by ESFA rules, we can only accept the following forms of evidence:

      full certificate or e-certificate
      statement of results issued by an awarding organisation
      screenshot of the awarding organisation’s system showing the qualification has been   achieved/awarded
      copy of the personal learner record.

    If you wish to submit evidence in an alternative format, we recommend that you contact the ESFA at the earliest opportunity, ideally well before the Gateway stage is reached. A full list of acceptable qualifications and exemptions can be found here.

We want to help you get started on your apprenticeship journey. Request a call back or email us and we'll be in touch within two days.

Email us

Request a call back

*All ILM qualifications are awarded by The City and Guilds of London Institute which was founded in 1878 and is incorporated by Royal Charter.

Contact us

Want to know more about what ILM can do for your business? Please request a call back. An expert will be in touch within two working days. 

Get in touch

+44 (0) 1543 266867

Apprenticeship support

Online resources exclusively for ILM management apprentices, tutors and centres - a career development platform, development videos and related workbooks.

Access our range of support