The importance of trust

We’re always looking for ways we can keep giving organisations and learners the best possible experience of our leadership and management training. We know that as the UK’s leading provider of specialist leadership qualifications we have a big responsibility to deliver programmes that have a real impact.

12 January 2018

To hold ourselves accountable, we constantly assess the service we provide and whether we are best meeting our clients’ needs. This is particularly important – and particularly challenging - in the ever-changing environment of education and training. But it’s our commitment to clients and ensuring they can trust us implicitly what makes us unique. It’s this quality that clients tell us is the reason they choose us, rather than other awarding bodies.  

What is this trust based on? At the heart of our relationship with our customers are some unshakeable beliefs and systems that are fundamental to our existence:  

The ILM way

  • Our staff is dedicated, knowledgeable and customer-oriented, and we have a seat at the table when it comes to policy changes in the sector
  • We have transparent, straight-forward pricing and policies
  • We care for centres, employers, higher education institutions and learners alike
  • Our Business Development Managers are dedicated to supporting our clients choose the right solution for them
  • We are part of a wider reputable awarding body, City & Guilds 

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Don’t take our word for it. A survey conducted by Harris Interactive* released these key statistics:

    94% of ILM Centres would recommend us to clients

    92% of ILM Centres experienced greater credibility

    84% of employers report an ‘immediate positive impact


Working with ILM sets a very clear standard for staff. To anyone thinking about leadership, management or coaching training, I would recommend ILM working with them brings real brand strength and standards to some very exacting training.

Peter Dickie, Group Talent Director, Greene King


We’ve seen better quality site supervisors who are better able to deal with leadership and management issues. This has resulted in more motivated staff, better productivity and higher efficiency. ILM are approachable, flexible and will be able to provide something that suits your needs.

Dave Parker, Training Manager, BAM Nuttall


*Source: Harris Interactive research for ILM, Oct 2016.

Full survey results at i-l-m.com/satisfaction-survey


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