Focus on the skills you need
This qualification is available as a concise Award, a broader Certificate or a very comprehensive Diploma. Each unit in this qualification focuses on a specific set of skills and knowledge, in six broad areas:
- Working with people – a range of units including how to deal effectively with stress and conflict, manage remote workers, build excellent customer relations
- Managing yourself and personal skills – including units that focus on assessing your own leadership performance, and developing critical thinking
- Providing direction – such as leading teams to achieve organisational goals and objectives, and making strong and informed management decisions.
- Facilitating innovation and change – for example, build a culture of continued improvement, and lead people through change
- Achieving results – such as managing for efficiency and effectiveness, and managing projects that get results
- Using resources – including managing facilities and managing information.
Work with your employer or training provider to find the units that best fit your individual and organisational requirements.