1. Set up the ILM Assessment Service on your ILM Walled Garden account
Email our Customer Service Team at customer@i-l-m.com with the list of qualifications you would like us to assess (this can be found in ILM's Guide to Fees). Please note that you must have ILM's approval to offer these qualifications). We will then process your request and the relevant codes will appear in your Centre catalogue in ILM Walled Garden.
2. Register your learners through ILM Walled Garden using the relevant ILM Assessment Service codes
Register your learners through ILM Walled Garden using the relevant ILM Assessment codes. Once registration is completed, you will be contacted by one of the ILM Assessment Team to talk you through how the service works, set you up an account for the ILM Assessment Portal, confirm which units you are delivering, and answer any queries you may have. Should you need to create a user account for any other individuals within your centre please contact the ILM Assessment team, as each person should have their own log-in for security purposes.
3. Start delivering your chosen ILM qualifications
4. Submit your learners’ assessments
When you have the completed set of learner assessments please upload these onto the ILM Assessment Portal. Please note that you are required to adhere to the following terms and conditions:
- Submit completed assessments only; incomplete assessments will be returned and you may be charged
- The majority of assessments will be written and forwarded in Word or .PDF format, although we do try to be as flexible as possible. If you wish to submit in another format, such as video, please contact us beforehand and we will make the necessary arrangements
- You must use the following file naming protocol: initial Surname – Enrolment number (ENR) – Centre No – ILM Unit Product Code – Submission Number (original = (1) or resubmission = (2))
for example: R Jones-ABC123-012345-8697-530(1). Assessments that do not adhere to this protocol will be returned to the Centre and you may be charged
- Attach an ILM submission cover sheet to the front of every assessment along with the appropriate result sheet with the Centre and learner name completed. Make sure that each learner confirms authenticity (This also applies to resubmissions)
- Ensure all relevant documentation is forwarded with resubmissions as there is no guarantee that a resubmission will be assessed by the original assessor
- Ensure result sheets are submitted in a format that we can edit, i.e. in Word rather than JPEG or PDF
- Please ensure that if you are submitting a resubmission that any additional work your candidate has provided is highlighted (This can be in bold or a different colour font)
Should you require any assistance on using the ILM Assessment Portal please use the links below that will take you to our dedicated ILM Assessment page alternatively please contact one of the ILM Assessment Team on 01543 266867 or email
customer@i-l-m.com
5. We mark and quality-assure learner assessments
After marking, assessments are forwarded to a Lead Assessor for quality assurance and finalising. There is no need for your External Verifier to sample these assessments. This process takes 25 working days from receipt to return of results. (This also applies to resubmissions).
Please note that you will receive your learner’s results via the ILM Assessment Portal on your own dedicated tracker dashboard.
6. We enter your results onto ILM Walled Garden
Please note that results are entered onto Walled Garden only when they have been sent back to the Centre.
7. You receive mark sheets
Learners who are required to re-submit will need to make the necessary amendments to their assessment (highlighting the reworked sections) and resubmit their assessment for a fee. (Full details are provided in ILM's Guide to Fees). If there appears to be a pattern of failings, we will provide a Lead Assessor Comments/Advice form, which will help clarify the assessment standard and indicate areas where the Centre can make positive changes to their delivery.
