1. Set up the ILM Assessment Service
Email our Customer Service Team at customer@i-l-m.com with the list of qualifications you would like us to assess (this can be found on pages 13 & 14 in ILM's Guide to Fees. Please note that you must have ILM's approval to offer these qualifications). We will then process your request and the relevant codes will appear in your Centre catalogue in ILM Walled Garden.
2. Welcome and support
Once you are approved, you will receive an email to welcome you to the service and provide the ILM Assessment Service Policy and Guidance and other important information.
Your Lead Assessor will contact you to provide bespoke support on assessment requirements for the individual units you have selected.
3. Registration
Register your learners through ILM Walled Garden using the relevant ILM Assessment codes.
4. Assessment Portal set-up
Once you have registered learners, one of the ILM Assessment Team will set you up an account for the ILM Assessment Portal. All assessments must be submitted via the ILM Assessment Portal. Should you need to create a user account for any other individuals within your centre please contact the ILM Customer Services, as each person should have their own log-in for security purposes.
5. Submit assessments
When learners have completed a set of assessments, the final versions of these need to be uploaded onto the ILM Assessment Portal. You will need to review assessments prior to submission to ensure they address the assessment requirements and that all relevant documentation is in place. For full guidance on file naming and uploading information please see your ILM Assessment Service Policy and Guidance.
Should you require any assistance on using the ILM Assessment Portal please visit our dedicated ILM Assessment Portal page for webinars and the user guide, alternatively please contact our Customer Service Team on 01543 266867 or email customer@i-l-m.com.
6. Marking and quality-assurance
Once a submission has been quality-checked it will be assigned to one of our assessors. Our assessors will mark the assessments and provide feedback against each assessment criteria onto the result/mark sheets. After marking, assessments are forwarded to a Lead Assessor for quality assurance and finalising. There is no need for your External Quality Assurer (EQA) to sample these assessments.
7. Results
Once finalised, we will upload the result/mark sheet on the portal and release the results. You will receive your learner’s results via the ILM Assessment Portal on your own dedicated tracker dashboard.
Following releasing of the results on the portal we will enter the results onto Walled Garden for the learners who have passed the assessment.
ILM aims for the process from correct submission of assessment to entering the results onto Walled Garden to take up to 25 working days to complete. The same SLA also applies to re-submissions.
