ILM Assessment Service

Managers assessment conversation

ILM Assessment Service (ILMA) Important Update

14 December 2021

From 1 January the ILMA service will no longer use numerical marks on the results sheets for ILM Leadership and Management qualifications. Learners will be provided a pass or referral and feedback against each criterion. This works well for the Coaching and Mentoring qualifications where the use of marks was removed when the qualifications were refreshed. We’ve received customer feedback that the marks can cause disagreements between learners which we hope this improvement will mitigate. On the ILMA portal you will see ‘1’ for referrals and ‘99’ for passes in the marks field. We will look to remove this field from the portal in the future.

This change will apply to all new assessments allocated on the portal from the 1 January. For continuity, any assessments or reassessments from submissions prior to this date will continue with the marks until completed. Please ensure you upload the existing marksheet for resubmissions.

The marksheet templates won’t be updated until we refresh the qualifications. The unit criteria set out on the marksheets is still valid. We will leave the marks sections blank.

The ILM Assessment Service provides a cost-effective marking service for our most popular core Leadership & Management and Coaching & Mentoring qualifications.

Read on to discover the benefits of ILMA

ILMA commits to completing ILM assessments within 25 working days, currently we are completing 90% within 15 working days or less.

For further information on any of the above, please contact the Service Delivery Manager Charlotte Okwera.

Our in-house assessment team will mark your candidate’s assignments for you

The ILM Assessment Service is a cost-effective, efficient and quality assured way of assessing ILM qualifications. The ILM Assessment Team mark your assignments, enter results for you, and provide vital feedback for every criterion. 

Our Lead Assessors provide bespoke assessment criteria support to you at the beginning of your journey to enable you to prepare and support your learners to produce successful assignments.

Why use the ILM Assessment Service?

  • for support if you are new to delivering our qualifications and unsure about assessment and verification 
  • to allow you to focus on programme delivery
  • to eliminate any conflict of interest instances
  • when you have a sudden increase in demand and struggle to find the time and people to carry out assessment and verification.

We can provide the support you need during these periods or whenever assessment becomes a burden.

The ILM Assessment Service is available for several of our most popular qualifications, including Leadership and Management from Levels 2 to 5 and Coaching and Mentoring. 

Digital credentials and e-certificates are available for these qualifications, please see the assessment portfolio below for information

Full details can be found on pages 13 & 14 in ILM's Guide to Fees.

You need to be an ILM Approved Centre to deliver qualifications and use the Assessment Service. Find out more about how to become an ILM approved centre.

If you are already an ILM Approved Centre it is easy to add access to the ILM Assessment Service. Please see the seven easy steps below.

Questions on the ILM Assessment Service? Contact the ILM assessment team

Hints and tips

Re-assessment - just to make you aware that learners who are marked with a referral should only provide additional work for the assessment criteria marked as ‘referred’. Although our assessors will provide feedback next to all criteria, they will only re-assess referred criteria. Once a learner has achieved a ‘pass’ against the assessment criteria it is considered completed. Additions or amendments to previously assessed criteria should be identifiable i.e. a different font, coloured font or highlighted. This helps us identify reworked areas.

Results sheet – a reminder to ensure that learner details are completed on each results sheet prior to uploading. This is required to ensure accuracy of learner details.

E-Certificates & Digital Credentials – e-Certificates are available for ILM & City & Guilds qualifications. These are exact replicas of paper certificates in PDF format. Centres can access their learners e-Certificates from their Walled Garden account. To set up access please contact Digital Credentials are also now available for nearly all ILMA qualifications! Enter your learners email address at point of registration and on completion your learners will receive an activation email. To find out more visit our dedicated page.