Customer handbook and fees

You can find below all the essential information you need in order to work with ILM, including your contract and our policies:

Quality Assurance Standards

We have produced a single set of City & Guilds / ILM documents setting out a comprehensive model of our quality assurance requirements, from centre approval through to issue of results. This is to:

  • maintain consistent standards of delivery and assessment across all centres
  • ensure the validity and reliability of assessment outcomes for learners.

The new documents incorporate information from, but replace, the following key City & Guilds documents currently in place:

  • ILM Customer Handbook
  • ILM Administration Policy

The new Quality Assurance Standards suite of documents have now come into effect.

What our ILM contract covers

Your contract is at the heart of your relationship with ILM - it outlines how we work together, what is expected of each of us. It is important that you read and understand this document because you are required to comply with it.

The contract for ILM Approved Centres and Recognised Providers covers the following areas:

  • A definition of terms - explaining the main terms used in the contract such as Approved Programme or Intellectual Property Rights
  • Period of contract  - providing information on notice period for termination of contract
  • Centre / Provider’s obligations and ILM’s obligations - this sets out what each party agrees to do, and agrees not to do
  • Intellectual Property Rights - covers ownership of intellectual property in regards to provider and test materials
  • Data Protection - complying with the Data Protection Act when collecting, using and storing  learner data
  • Confidentiality - maintaining the confidentiality of ILM and Centre/Provider information and data
  • Suspension - this outlines what this means in practice, and when suspension may occur.
  • Termination -how and when a contract may be terminated and the responsibilities of both parties.

Our fees

Find comprehensive information on all ILM fees, including for candidate registration, assessment and centre approval.

More on ILM fees

Download the ILM Guide to fees