ILM policies and guidance


Latest updated policies: 


Access Arrangements and Special Considerations Policy

This policy provides definition and examples of Access Arrangements and Special Considerations which may occur for a candidate or group of candidates during an assessment.  The process for gaining ILM approval for an Access Arrangement and a Special Consideration is described and it is expected that the centre or provider will apply to ILM on behalf of the candidate(s). Guidance is also provided on how to formulate your own policy.

ILM Access Arrangements and Special Considerations Policy (November 2017)

Administration policy

This policy sets out the processes for registration, certification, charges and payments.

D13 Appendix - Replacement certificate form

Appendix - Learner data consent form

Assessment policy

The purpose of this Policy is to ensure quality and consistency of the ILM assessment service. This policy applies to prospective and existing ILM Centres who intend to use the ILM Assessment Service. This document provides guidance on the process for using the ILM Assessment Service and the terms and conditions which must be adhered when using the ILM Assessment service.

Download the ILM  Assessment Policy (August 2018)

Brand policy

This policy applies to the use of the ILM brand including the use of its name and logo by its active customers. This policy provides information on the two types of customer logos available to ILM customers, and lays out the legal and brand guidelines that ILM Centres and Providers must comply with when using the ILM logo. It explains how to apply for the ILM logo, and contains a full list of the terms and conditions for use of ILM logos.

Download the Use of the ILM Brand policy (September 2018) 

Complaints policy

The policy provides definition and examples of complaints which may arise in relation to an ILM Approved Centre, Recognised Provider or learner.  The process for making a complaint is described, although we expect a learner to follow their centre or provider's process before referring to ILM.

This is a joint ILM and City & Guilds policy and can be found on the City & Guilds website

Data Protection policy

This policy provides a definition of data protection and examples of how this applies to ILM Approved Centres, Recognised Providers and learners. The Data Protection Act 2018 alongside the GDPR places obligations on those that control and process information relating to individuals. While this is UK legislation, ILM believe it represents best practice and requires all customers to comply with these provisions.

Read more here.

Enquiries and Appeals policy

This policy lays out ILM's enquiries and appeals process and fees. It also provides examples of when an ILM Approved Centre or Recognised Provider may appeal against issues relating to ILM qualifications, assessment, exams or quality assurance.

For appeals please refer to our dedicated webpage.

Equality and Diversity policy

This policy provides ILM's definition of equality and diversity, examples of equality and diversity in practice, and describes the process and standards required from ILM Approved Centres and Recognised Providers in line with the Equality Act 2010.

Download the Equality and diversity policy (July 2015)

External Quality Assurance policy

This policy provides the risk management framework within which all ILM Approved Centres and Recognised Providers must operate. It also provides general guidance on best practice when working with your ILM external verifier.

Download the External Quality Assurance policy (July 2017)

Instructions for Conducting Examinations

ILM provides instructions to be followed by all centres that conduct ILM paper-based fixed form examinations and/or ILM on line tests..  Centres must ensure that all learners and centre staff adhere to both ILM and JCQ instructions for conducting examinations instructions.

Download the ILM instructions for conducting examinations (March 2018)  

Appendix 2 - Invigilation Arrangements Form

Appendix 3 Posters

Investigations guidance

This document outlines best practice for undertaking an investigation into suspected malpractice. It also explains City & Guilds (including ILM) commitment when dealing with an allegation of suspected malpractice in the assessment of qualifications and/or the quality assurance of the assessment process.

This is a joint ILM and City & Guilds policy and can be found on the City & Guilds website.

Malpractice and Maladministration policy

This policy, guidance and forms are for customers and centres delivering City & Guilds (including ILM) qualifications and apprenticeships. This policy sets out the procedures for identifying and reporting malpractice by staff and/or candidates. This is important for the quality assurance of the assessment process by approved City & Guilds customers and centres. The notes also explain the actions City & Guilds may take when we receive allegations of malpractice.

This is a joint ILM and City & Guilds policy and can be found on the City & Guilds website.

Managing Unacceptable Behaviour policy

This policy sets out our approach to managing those customers whose actions or behaviour are considered unacceptable and are either having a harmful impact on our staff or their ability to provide a consistent level of service to all customers.

Download the Unacceptable Behaviour Policy (February 2016)

Plagiarism Policy and Guidance

There is no longer an individual Plagiarism and Guidance Policy. Details in regards to this can now be found within the joint ILM and City & Guilds Managing Cases of Suspected Malpractice policy

Recognition of Prior Learning policy (RPL)

This policy is provided for two purposes – to guide you on how to approach RPL as well as to provide an example of how you might develop and structure your own policy statement.

Recognition of Prior Learning policy (RPL) (July 2017)

Safeguarding Policy

This policy sets out ILM and City and Guilds Group responsibilities for staff and representatives with regards to safeguarding children and vulnerable adults. It relates to all situations, both UK and International, where ILM comes into contact with children and vulnerable adults.

ILM Safeguarding Policy (November 2017)

Use of ILM Materials Policy

 This policy applies to materials sent by ILM to Centres or Providers and sets out the conditions on which they may be used.

Download the Materials Policy (May 2016)

Use of Language Policy

This policy explains when an ILM qualification or programme can be delivered and/or assessed in a language other than English, Welsh or Irish, and defines the process for gaining ILM approval for use of another language. ILM Approved Centres or Recognised Providers are expected to apply to ILM on behalf of the learner/s.

Download the Use of Language Policy (January 2018)