Contact us

General enquiries

For general enquiries, please contact our Customer Service team via email or phone between 8am and 5pm Monday to Thursday and from 8am to 4.30pm on Friday. An answerphone service operates outside these hours and during peak periods.

+44 (0) 1543 266867

Postal address:

5-6 Giltspur Street
London, UK

No 1 Newlands Court
Attwood Road

Contact our Quality teams

Our quality teams are based across our regional offices and support our approved centres with all aspects of quality assurance.

0300 numbers are charged at the same rate as standard landline numbers that start with '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0300 numbers should also be included. Otherwise, standard landline rates will apply.

Contact your relevant team

T: 0300 303 5352
Lines open: Monday to Friday 08.30 to 17.00 GMT

Quality team

Enquiries outside the UK

Our products and services are delivered and enjoyed by customers in many countries around the world.

For more information on how to set up and deliver the ILM portfolio in your region please request a call back. An expert will be in touch within two working days.

Request a call back

Qualification enquiries

For information on our qualifications and apprenticeships visit;

Our dedicated page

Become an ILM customer

To discuss how ILM can help you to deliver, accredit and assess high quality leadership and management training please complete our enquiry form. An expert will be in touch within three working days.

Get in touch

Media enquiries

For all media enquiries, please visit;

Our dedicated page

Social Media

Stay ahead with the latest news from ILM and join the conversation on our social channels.


Twitter New

FB LinkedIn G+ YT

Feedback and complaints

If you have a concern about any of our ILM qualifications, please discuss your concern using the general enquiries contact details above, and we will work with you to address the matter.

If we have not been able to address your concern and you wish to submit a formal complaint, your complaint will be dealt with in accordance with our respective complaints procedures.

+44 (0) 207 294 8444

Interested in working with ILM?

Want to know more about what ILM can do for your business? Please request a call back. An expert will be in touch within three working days. 

Get in touch

+44 (0) 1543 266867

Our customer promise

We put customers first - this is our mantra. 

Read below in our Customer Charter what to expect from us and the targets we've set for meeting your requests. 

Our Customer Charter