For general enquiries, please contact our Customer Service team via email or phone between 8am and 5pm Monday to Thursday and from 8am to 4.30pm on Friday. An answerphone service operates outside these hours and during peak periods.
+44 (0) 1543 266867
5-6 Giltspur Street
No 1 Newlands Court
Contact our Quality teams
Our quality teams are based across our regional offices and support our approved centres with all aspects of quality assurance.
0300 numbers are charged at the same rate as standard landline numbers that start with '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0300 numbers should also be included. Otherwise, standard landline rates will apply.
Contact your relevant team
T: 0300 303 5352
Lines open: Monday to Friday 08.30 to 17.00 GMT
Enquiries outside the UK
Our products and services are delivered and enjoyed by customers in many countries around the world.
For more information on how to set up and deliver the ILM portfolio in your region please request a call back. An expert will be in touch within two working days.
Request a call back
For information on our qualifications and apprenticeships visit;
Our dedicated page
Become an ILM customer
To discuss how ILM can help you to deliver, accredit and assess high quality leadership and management training please complete our enquiry form. An expert will be in touch within three working days.
Get in touch
For all media enquiries, please visit;
Our dedicated page
Stay ahead with the latest news from ILM and join the conversation on our social channels.
Feedback and complaints
If you have a concern about any of our ILM qualifications, please discuss your concern using the general enquiries contact details above, and we will work with you to address the matter.
If we have not been able to address your concern and you wish to submit a formal complaint, your complaint will be dealt with in accordance with our respective complaints procedures.
+44 (0) 207 294 8444