Access Arrangements and Special Considerations Policy
This policy provides definition and examples of Access Arrangements and Special Considerations which may occur for a candidate or group of candidates during an assessment. The process for gaining ILM approval for an Access Arrangement and a Special Consideration is described and it is expected that the centre or provider will apply to ILM on behalf of the candidate(s). Guidance is also provided on how to formulate your own policy.
Access Arrangements Policy
Special Considerations Policy
Administration policy
This policy sets out the processes for registration, certification, charges and payments.
This is a joint ILM and City & Guilds policy and can be found on City & Guilds website.
Assessment policy
The purpose of this Policy is to ensure quality and consistency of the ILM assessment service. This policy applies to prospective and existing ILM Centres who intend to use the ILM Assessment Service. This document provides guidance on the process for using the ILM Assessment Service and the terms and conditions which must be adhered when using the ILM Assessment service.
Download the ILM Assessment Policy
Complaints policy
The policy provides definition and examples of complaints which may arise in relation to an ILM Approved Centre, Recognised Provider or learner. The process for making a complaint is described, although we expect a learner to follow their centre or provider's process before referring to ILM.
This is a joint ILM and City & Guilds policy and can be found on the City & Guilds website.
Data Protection policy
This policy provides a definition of data protection and examples of how this applies to ILM Approved Centres, Recognised Providers and learners. The Data Protection Act 2018 alongside the GDPR places obligations on those that control and process information relating to individuals. While this is UK legislation, ILM believe it represents best practice and requires all customers to comply with these provisions.
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Enquiries and Appeals policy
This policy lays out ILM's enquiries and appeals process and fees. It also provides examples of when an ILM Approved Centre or Recognised Provider may appeal against issues relating to ILM qualifications, assessment, exams or quality assurance.
This is a joint ILM and City & Guilds policy and can be found on the City & Guilds website.
Equality and Diversity policy
This policy provides ILM's definition of equality and diversity, examples of equality and diversity in practice, and describes the process and standards required from ILM Approved Centres and Recognised Providers in line with the Equality Act 2010.
This is a joint ILM and City & Guilds policy and can be found on the City & Guilds website.
External Quality Assurance policy
This policy provides the risk management framework within which all ILM Approved Centres and Recognised Providers must operate. It also provides general guidance on best practice when working with your ILM external verifier.
Download the External Quality Assurance policy
Instructions for Conducting Examinations
ILM provides instructions to be followed by all centres that conduct ILM paper-based fixed form examinations and/or ILM on line tests. Centres must ensure that all learners and centre staff adhere to both ILM and JCQ instructions for conducting examinations instructions.
This is a joint ILM and City & Guilds policy and can be found on the City & Guilds website.
Investigations guidance
This document outlines best practice for undertaking an investigation into suspected malpractice. It also explains City & Guilds (including ILM) commitment when dealing with an allegation of suspected malpractice in the assessment of qualifications and/or the quality assurance of the assessment process.
This is a joint ILM and City & Guilds policy and can be found on the City & Guilds website.
Malpractice and Maladministration policy
This policy, guidance and forms are for customers and centres delivering City & Guilds (including ILM) qualifications and apprenticeships. This policy sets out the procedures for identifying and reporting malpractice by staff and/or candidates. This is important for the quality assurance of the assessment process by approved City & Guilds customers and centres. The notes also explain the actions City & Guilds may take when we receive allegations of malpractice.
This is a joint ILM and City & Guilds policy and can be found on the City & Guilds website.
Managing Unacceptable Behaviour policy
This policy sets out our approach to managing those customers whose actions or behaviour are considered unacceptable and are either having a harmful impact on our staff or their ability to provide a consistent level of service to all customers.
Download the policy
Plagiarism Policy and Guidance
There is no longer an individual Plagiarism and Guidance Policy. Details in regards to this can now be found within the joint ILM and City & Guilds Managing Cases of Suspected Malpractice policy.
Recognition of Prior Learning policy (RPL)
This policy is provided for two purposes – to guide you on how to approach RPL as well as to provide an example of how you might develop and structure your own policy statement.
Recognition of Prior Learning policy (RPL)
Safeguarding Policy
This policy sets out ILM and City and Guilds Group responsibilities for staff and representatives with regards to safeguarding children and vulnerable adults. It relates to all situations, both UK and International, where ILM comes into contact with children and vulnerable adults.
Safeguarding Policy
