Level 5 Service Improvement

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Lead significant service improvements using lean methods

Who is this qualification for?
Experienced or new department heads, project leads or other middle managers, in organisations adopting lean methodologies or looking for ways to improve performance and efficiency.
Results for you
• Analyse and evaluate lean production and improvement methods
• Create a project proposal using lean methods to improve a service in your organisation
• Implement the service improvement project, with appropriate controls
• Evaluate and report on the success of the project
Impact for your employer
• Managers with a advanced understanding of lean production methods to maximise value to customers and minimise waste
• Support a culture of continuous improvement in your organisation
• Measurable impact and ROI from supervised service improvement project carried out as part of this qualification
Focus on the skills you need
This qualification is made up of two units. The first unit develops your understanding of lean production methods and techniques, and takes you through the process of identifying a potential service improvement and planning an improvement project based on lean methods. The second unit helps you implement the project plan, establish controls, and monitor and review the service improvement.

Full qualification details


We have different sizes of qualification in increasing order of size

Qualification level
Credit Value

The range of credits a learner must undertake to gain this qualification

19 - 19

Details of the qualification, learning time involved and criteria a learner must satisfy

The qualification is structured into 1 unit group. 2 hours of induction and at least 3 hours of tutorial support are required. There are 2 mandatory units. Learners must attain a total of 19 credits to achieve this qualification.

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