Level 5 Service Improvement

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Lead significant service improvements using lean methods

Who is this qualification for?
Experienced or new department heads, project leads or other middle managers, in organisations adopting lean methodologies or looking for ways to improve performance and efficiency.
Results for you
• Analyse and evaluate lean production and improvement methods
• Create a project proposal using lean methods to improve a service in your organisation
• Implement the service improvement project, with appropriate controls
• Evaluate and report on the success of the project
Impact for your employer
• Managers with a advanced understanding of lean production methods to maximise value to customers and minimise waste
• Support a culture of continuous improvement in your organisation
• Measurable impact and ROI from supervised service improvement project carried out as part of this qualification
Focus on the skills you need
This qualification is made up of two units. The first unit develops your understanding of lean production methods and techniques, and takes you through the process of identifying a potential service improvement and planning an improvement project based on lean methods. The second unit helps you implement the project plan, establish controls, and monitor and review the service improvement.

Full qualification details

Certificate

We have different sizes of qualification in increasing order of size

Qualification level
Credit Value

The range of credits a learner must undertake to gain this qualification

19 - 19
Structure

Details of the qualification, learning time involved and criteria a learner must satisfy

The qualification is structured into 1 unit group. 2 hours of induction and at least 3 hours of tutorial support are required. There are 2 mandatory units. Learners must attain a total of 19 credits to achieve this qualification.

Information for ILM centres

For each qualification select the units you want to deliver using the qualification specification builder. The builder does NOT verify if your selection of units meets the ‘rules of combination’. Rules are displayed at the top of each qualification page. If you have any questions about unit combinations please contact ILM Customer Services or your EV.

Certificate

Level 5 Certificate in Service Improvement (FPR)

Time commitment: minimum 20 hours of structured learning, plus self-study, project work and assignments

Two mandatory units

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Mandatory

    Unit Title CV GLH Add
  • 8758-500 Level 5 Preparing to Apply Lean Production and Improvement Methodologies to Operational Problems in Service Delivery 8 8
  • 8758-501 Level 5 Applying Lean Production and Improvement Methodologies to Operational Problems in Service Delivery 11 12

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