Contact us

General enquiries

The Customer Service Team is available by phone between 8am and 5pm Monday to Thursday and from 8am to 4.30pm on Friday. An answerphone service operates outside these hours and during peak periods.

Call us on+44 (0) 1543 266867

Email us

Follow us on social media

Membership enquiries

Please contact The Institute's membership team with queries about:

  • Becoming a member
  • Membership renewals and subscriptions
  • Membership activation
  • Membership  services and benefits
Call the Institute on+44 (0) 1543 266886 Email the Institute

International enquiries

Please contact your local ILM international office, which are listed the City and Guilds website

Postal addresses

If you prefer to write to us on queries relating to customer service, resources, qualifications or events, our address is:

ILM
No 1 Newlands Court
Attwood Road
Burntwood
WS7 3GF

ILM
1 Giltspur Street
London 
EC1A 9DD