Contact us

General enquiries

The Customer Service Team is available by phone between 8am and 5pm Monday to Thursday and from 8am to 4.30pm on Friday. An answerphone service operates outside these hours and during peak periods.

Call us on+44 (0) 1543 266867

Email us

Social Media

Stay ahead with the latest news from ILM and join the conversation on our social channels.


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Membership enquiries

Following changes to our constitution in January 2016, The Institute of Leadership & Management is now run as a separate business to ILM but we continue to work in partnership to promote leadership and management development in all its forms.

Please contact The Institute's membership team with queries about:

  • Becoming a member
  • Membership renewals and subscriptions
  • Membership activation
  • Membership services and benefits
Call the Institute on +44 (0) 1543 266886 Email the Institute

International enquiries

Our products and services are delivered and enjoyed by customers in many countries across Europe. If you're interested in becoming ILM approved please request a call back. An expert will be in touch within two working days.

Request a call back

For more information on how to set up and deliver the ILM portfolio outside of Europe, please visit the City & Guilds website and locate the regional office in your area.

Locate your regional office

Postal addresses

If you prefer to write to us on queries relating to customer service, resources, qualifications or events, our address is:

No 1 Newlands Court
Attwood Road

1 Giltspur Street

Become an ILM customer

To discuss how ILM can help you to deliver, accredit and assess high quality leadership and management training please complete our enquiry form. An expert will be in touch within two working days.

Get in touch

Interested in working with ILM?

Want to know more about what ILM can do for your business? Please request a call back. An expert will be in touch within two working days. 

Get in touch

+44 (0) 1543 266867

Our customer promise

We put customers first - this is our mantra. 

Read below in our Customer Charter what to expect from us and the targets we've set for meeting your requests. 

Our Customer Charter