The Customer Service Team is available by phone between 8am and 5pm Monday to Thursday and from 8am to 4.30pm on Friday. An answerphone service operates outside these hours and during peak periods.
Note for customers: 2nd March 2018
Our phone lines are currently down due to adverse weather conditions. Please contact us on firstname.lastname@example.org and we will get back to you as soon as possible. Phones will reopen as planned at 8am Monday 5th March
Call us on+44 (0) 1543 266867
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Following changes to our constitution in January 2016, The Institute of Leadership & Management is now run as a separate business to ILM but we continue to work in partnership to promote leadership and management development in all its forms.
Please contact The Institute's membership team with queries about:
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- Becoming a member
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Our products and services are delivered and enjoyed by customers in many countries across Europe. If you're interested in becoming ILM approved please request a call back. An expert will be in touch within two working days.
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For more information on how to set up and deliver the ILM portfolio outside of Europe, please visit the City & Guilds website and locate the regional office in your area.
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If you prefer to write to us on queries relating to customer service, resources, qualifications or events, our address is:
No 1 Newlands Court
1 Giltspur Street
To discuss how ILM can help you to deliver, accredit and assess high quality leadership and management training please complete our enquiry form. An expert will be in touch within two working days.
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