The Customer Service Team is available by phone between 8am and 5pm Monday to Thursday and from 8am to 4.30pm on Friday. An answerphone service operates outside these hours and during peak periods.
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Following changes to our constitution in January 2016, The Institute of Leadership & Management is now run as a separate business to ILM but we continue to work in partnership to promote leadership and management development in all its forms.
Please contact The Institute's membership team with queries about:
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Please contact your local ILM international office, which are listed the City and Guilds website.
If you prefer to write to us on queries relating to customer service, resources, qualifications or events, our address is:
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To discuss how ILM can help you to deliver, accredit and assess high quality leadership and management training please complete our enquiry form. An expert will be in touch within two working days.
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