Supporting customers during the Covid-19 pandemic

Updated 27 October

We are committed to supporting and providing resources and advice to help you and your learners through this time of uncertainty.

While many of our staff at ILM will be working remotely, we will be fully operational and working hard to support you with your ILM programmes.

Our teams are still on hand to provide customer support, technical support, and to meet any other needs.

We will be updating this page regularly. Please check in to stay up-to-date with the latest information and guidance.

Adaptation guide for VRQs and NVQs

We have provided a summary guide on permitted adaptations for Leadership and Management VRQs and NVQs for the 2020-21 academic year.

Download Leadership and Management guidance

Visit our Mitigation approaches webpage for more information.

City & Guilds statement

View the City & Guilds response to coronavirus, including updates on support for customers, frontline services and business continuity.

Download the statement

eWorkbooks for leaders and managers

To support our customers during these difficult times, we've made some of our leadership and management topic eWorkbooks available to access free of charge for a limited time.

Find out about our eWorkbooks

End-Point assessment (EPA) guidance regarding Covid-19

For EPA customers – please read our guidance, FAQs and updates on this page, which will be updated on a regular basis.

Find out about our EPA Service

Results, information and e-Certs

If you need to download certificates for your learners, please refer to our e-certs service.

Our e-certs are globally accessible, totally secure and completely reliable. They can be verified by visiting the e-Certification verification web page and manually entering the learner name and certificate authentication code.

If you have any issues, please contact our Customer Services team at customer@I-l-m.com so we can continue to support you.

Online events to support you

To support our customers as much as we can during these difficult times, we’ve put together some useful online events and webinars to support with distance learning and delivery.

Find out about our online events

End-Point assessment service (EPA)

ILM combines unparalleled expertise with digital innovation to deliver a high quality EPA service to complete your Management Apprenticeship programmes.