Level 3 Service Improvement

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Learn production techniques for small-scale service improvements

Who is this qualification for?

This qualification is aimed at new managers, or experienced first-line managers seeking to increase efficiency and improve performance in their teams.
Results for you

• Learn about lean production methods
• Use your new techniques to identify and analyse a problem with a service that you manage
• Plan and implement a project to improve this service
Impact for your employer

• Measurable ROI and impact from a workplace-based project
• Managers with a solid grounding in lean production methods
• Support a culture of continuous improvement in your organisation
Focus on the skills you need

This qualification is made up of one comprehensive unit. The unit introduces you to the theory of lean production methods and techniques. It then helps you put the theory into practice, by taking you step-by-step through the process of planning, carrying out and reviewing a service improvement project in your organisation.

Full qualification details


We have different sizes of qualification in increasing order of size

Qualification level
Credit Value

The range of credits a learner must undertake to gain this qualification

10 - 10

Details of the qualification, learning time involved and criteria a learner must satisfy

The qualification is structured into 1 unit group. At least 2 hours of induction and at least 3 hours of tutorial support are required. Learners must attain a minimum of 10 credits from 1 mandatory unit to achieve this qualification.

Information for ILM centres

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