Level 2 Diploma in Team Leading

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Who is this qualification for?

This combined knowledge and competency based qualification is ideal for new team leaders who want to develop themselves as leaders and managers. It provides learners with the opportunity to learn and implement the core skills needed in today’s dynamic business environment. 
Results for you
  • Take control of your personal development
  • Communicate clearly and confidently
  • Engage and support your team
  • Build positive and productive relationships at work
  • Get a nationally recognised qualification.
Impact for your employer
  • Team leaders with proven ability to perform
  • Team leaders who are competent to manage people and relationships
  • Better communication and collaboration in teams
  • Team leaders with the ability to self-manage.
Focus on the skills you need

The units in this qualification focus on the essential skills learners need to develop as team leaders. There are five mandatory units, looking at the principles of team leading and management, workplace communication, understanding business and personal development.

Plus there is a wide selection of optional units to build management skills in a variety of areas such as customer service, health and safety and performance management.

Full qualification details

Diploma

We have different sizes of qualification in increasing order of size

Qualification level
Credit Value

The range of credits a learner must undertake to gain this qualification

40 - 40
Structure

Details of the qualification, learning time involved and criteria a learner must satisfy

40 credits to achieve qualification. 22 credits from mandatory units (200-204), minimum of 12 credits from Group 1 (205-207, 301, 305-306, 308-311, 314, 316) maximum of 6 credits from Group 2 (208-214, 318-320, 323). Minimum of 30 credits achieved through Level 2 units or above.

Information for ILM centres

For each qualification select the units you want to deliver using the qualification specification builder. The builder does NOT verify if your selection of units meets the ‘rules of combination’. Rules are displayed at the top of each qualification page. If you have any questions about unit combinations please contact ILM Customer Services or your EV.

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Diploma

Level 2 Diploma in Team Leading

Plus there is a wide selection of optional units to build management skills in a variety of areas such as customer service, health and safety and performance management.

  • Time commitment: minimum 201 hours of learning
  • Self-study, project work and assignments
  • Five mandatory units
  • Range of optional units
Select units for creation of specification
Jump to:
  • Group 1
  • Group 2
  • Mandatory

Group 1

    Unit Title CV GLH
  • 8620-205 Develop Working Relationships with Colleagues 3 19
  • 8620-206 Contribute to Meetings in a Business Environment 3 7
  • 8620-207 Principles of Equality and Diversity in the Workplace 2 10
  • 8620-301 Manage Team Performance 4 21
  • 8620-305 Promote Equality, Diversity and Inclusion in the Workplace 3 15
  • 8620-306 Manage Individuals' Performance 4 20
  • 8620-308 Chair and Lead Meetings 3 10
  • 8620-309 Encourage Innovation 4 14
  • 8620-310 Manage Conflict within a Team 5 25
  • 8620-311 Procure Products and/or Services 5 35
  • 8620-314 Collaborate with other Departments 3 14
  • 8620-316 Participate in a Project 3 19

Group 2

    Unit Title CV GLH
  • 8620-208 Health and Safety Procedures in the Workplace 2 16
  • 8620-209 Store and Retrieve Information 4 19
  • 8620-210 Handle Mail 3 15
  • 8620-211 Employee Rights and Responsibilities 2 16
  • 8620-212 Deliver Customer Service 5 27
  • 8620-213 Understand Customers 2 17
  • 8620-214 Resolve Customer Service Problems 5 22
  • 8620-318 Negotiate in a Business Environment 4 18
  • 8620-319 Develop a Presentation 3 11
  • 8620-320 Deliver a Presentation 3 17
  • 8620-323 Resolve Customers' Complaints 4 22

Mandatory

    Unit Title CV GLH
  • 8620-200 Manage Personal Performance and Development 4 18
  • 8620-201 Communicate Work-Related Information 4 23
  • 8620-202 Lead and Manage a Team 5 25
  • 8620-203 Principles of Team Leading 5 37
  • 8620-204 Understand Business 4 32
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