Working with Santander
Many of the managers at Santander felt unprepared to lead and worried about needing all the answers to their team’s questions.
Rolling out an in-house ILM-accredited leadership and management training programme enabled Santander to develop confident managers, resulting in more happy customers, and ultimately a significant improvement on their bottom-line.
![Paul](/-/media/ilm-website/images/work-with-us/paul-png.ashx?h=200&w=200&la=en&hash=829B246B5CBCEA15E66F8256674154C62CA308A4)
|
The flexibility that ILM offers is superb - they feel like a partner with our business, it feels like we are part of a journey together
Paul Waters, Former Head of Future Forward Programme, Santander
|